Behaviour Management

Good order is maintained on the basis of positive professional relationships between staff and young women. Young women are expected to take responsibility and show respect for their home through acceptable behaviour and consideration for others. Some initially have difficulty in responding and are encouraged to discuss issues with staff who allow them to explore their feelings and find more positive ways of expressing themselves.

If young women endanger themselves, others, or cause serious damage to the fabric of the building, staff may also need to physically hold them. Clare Lodge has a clear written behaviour management policy which is available upon request and which sets out the actions permissible for staff to take.

Bullying

Young women / staff are expected to respect each other. Respect in this context means valuing each other by speaking and behaving with other people in an appropriate way. This includes not using obscene, offensive, racist, or sexist language, not engaging in bullying behaviour, and respecting and valuing diversity.

All young women are offered guidance and support regarding dealing with bullying from both the perspective of the victim and perpetrator. All staff also receive training in relation to the recognition of and responding to bullying.

Progression and development

Clare Lodge operates a behavioural progression system designed to reward positive behaviour over short periods of time, thereby allowing each young woman to learn / internalize the benefits of appropriate behaviour. This enables young women to receive a "Level" which allows them privileges and freedoms related to points awarded for satisfactory behaviour at home and school.  Whilst supplementary to the importance of the emphasis placed on good relationships between young women and staff, the reward system does provide a positive re-enforcer for those placed. An element of risk management is also built into the system.

Clare Lodge would rather reward positive behaviour than use sanctions, though sometimes this is unavoidable. There are a range of proportional measures of control designed to discourage unacceptable behaviours.

Physical Intervention

This will only be used when all other courses of action would be likely to fail, to avert an immediate danger of personal injury to the person, another person, or to avoid immediate danger of serious damage to property. This is only considered when all other attempts at prevention have failed and always involves more than one member of staff, using the minimum reasonable force necessary to hold and calm the person involved.

Physical intervention is used as a last resort when all other methods of control have failed. Staff are trained to a nationally accredited standard (BILD & CALMĀ®) and only use approved non-pain compliant methods. All use of physical intervention is recorded, reviewed, and monitored by CCTV.